Privacy policy

Last updated: 20 August 2026

This Privacy Policy explains how Shroomiee Limited, trading as DoctorShrooms ("we", "us", "our"), collects, uses, and protects your personal data when you visit doctorshrooms.co.uk (the "Site") or place an order with us.

We are the data controller for the personal data described in this policy. Our registered details are:

Shroomiee Limited, Company No. 16090731

167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF

hello@doctorshrooms.co.uk

1. Information We Collect

We may collect the following categories of personal data:

● Contact details — name, email address, postal address, phone number

● Order information — items purchased, order value, order history

● Payment information — processed securely by our payment providers (e.g. Shopify Payments, PayPal); we do not store full card numbers

● Account information — if you create an account, your login details and preferences

● Marketing preferences — whether you've opted in to receive emails or SMS from us

● Technical data — IP address, browser type, device information, and browsing behaviour on the Site, collected via cookies and similar technologies

● Communications — any messages you send us via email, contact forms, or social media

2. How We Use Your Information

We use your personal data to:

● Process and fulfil your orders, including delivery and customer service

● Communicate with you about your order, including confirmations and updates

● Send you marketing communications, where you have opted in (you can unsubscribe at any time)

● Improve the Site, our products, and your shopping experience

● Prevent fraud and ensure the security of the Site

● Comply with our legal and regulatory obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

● Contract — to fulfil orders and provide customer service

● Consent — for marketing communications and non-essential cookies

● Legitimate interests — to improve our products and services, and to prevent fraud

● Legal obligation — to comply with tax, accounting, and other regulatory requirements

4. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site, including for analytics and (where you consent) advertising. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

5. Sharing Your Information

We may share your personal data with:

● Service providers who help us run the Site and fulfil orders, such as our e-commerce platform (Shopify), payment processors, delivery couriers, and email marketing providers

● Amazon and TikTok Shop, where you place an order through those marketplaces

● Professional advisers, such as our accountants, where necessary

● Regulators or law enforcement, where required by law

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, in line with UK GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order and tax records are typically retained for at least 6 years in line with UK tax law.

8. Your Rights

Under UK GDPR, you have the right to:

● Access the personal data we hold about you

● Request correction of inaccurate data

● Request deletion of your data, in certain circumstances

● Object to or restrict certain processing

● Request a copy of your data in a portable format

● Withdraw consent at any time (e.g. unsubscribe from marketing)

To exercise any of these rights, contact us at hello@doctorshrooms.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal data from children under 13. Our Kids Formula products are intended to be purchased by parents or guardians on behalf of children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Shroomiee Limited, trading as DoctorShrooms