Refund policy

Last updated: 20 August 2026

At DoctorShrooms, your happiness comes first. We want every single customer to love our gummies — and if you don't, we'll make it right.

Our Promise

If you're not happy with your DoctorShrooms order, for any reason, simply get in touch with us at hello@doctorshrooms.co.uk within 90 days of your purchase and we'll refund your money. No small print gymnastics — just contact us within 90 days and we'll sort it out.

To help us process your refund quickly, please include your order number when you get in touch.

Additional Packs

If you've purchased more than one pack (e.g. as part of a multi-buy bundle), any additional unopened packs should be returned to us in their original condition to be eligible for a refund alongside your main order.

How Refunds Are Issued

Once your refund is agreed, we'll issue it back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Subscriptions

If you're on a DoctorShrooms subscription, you can cancel at any time by emailing hello@doctorshrooms.co.uk before your next billing date. If you're unhappy with a subscription order that has already been charged, the same money-back promise applies — just get in touch.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, contact us straight away at hello@doctorshrooms.co.uk with your order number and, where possible, a photo — we'll get a replacement or refund sorted for you as quickly as we can.

Contact Us

Shroomiee Limited, trading as DoctorShrooms

167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF

hello@doctorshrooms.co.uk